Privacy Policy

1. Overview

At Abrelix, privacy sits at the core of our service. This policy sets out how we collect, use, share, and secure personal data in Australia. We align our practices with the Australian Privacy Principles (APPs). In this document, “personal data” means details that can identify an individual or make an individual reasonably identifiable, such as a name, email, phone, address, or digital identifiers tied to a device or session.

2. Data we collect

We may collect details supplied directly by you (for example, when you send an email, request a quote, or join a mailing list), data created during service delivery (for example, production schedules or call sheets), and technical data from site visits (for example, pages viewed, device type, and approximate region). Where practical, fields are kept concise and relevant to the task at hand.

3. How we use data

Typical uses include: responding to queries, planning and delivering projects, improving site experience, billing and accounts, safeguarding our staff and clients, and meeting legal duties. With your permission, we may also send updates about services, tips, and case highlights. You can opt out of such updates at any time via the link in each message or by contacting us directly.

4. Sharing and transfers

We may share data with trusted suppliers who assist with tasks such as hosting, email delivery, edit systems, captioning, or logistics. These suppliers are engaged under reasonable safeguards. If data moves outside Australia, we aim to apply protections that reflect the spirit of the APPs and relevant contract terms.

5. Cookies and tracking

Our site may use cookies and similar tools to keep sessions stable, remember preferences, and measure aggregated usage. You can manage cookies through your browser settings. Some features may work best with cookies enabled, as they assist with session continuity and analytics.

6. Security

We apply practical safeguards including access controls, strong passwords, and selective retention. Data is retained for periods that relate to purpose, legal duties, or record‑keeping guidelines. When data is *** longer required, we aim to archive or remove it within a reasonable timeframe, subject to lawful holds.

7. Your choices and rights

Subject to law, you may request access to personal data we hold about you, ask for corrections, request deletion where suitable, or request limits on certain uses. You may object to direct marketing at any time. We will handle such requests in a timely and fair manner, and we may seek to verify identity before acting.

8. Children

Our services target business clients and adult audiences. If a project involves minors on set, we work with guardians and venue managers to apply safeguards, permits, and consent forms that fit the activity and site rules.

9. Updates to this policy

We may revise this policy to reflect changes in law, practice, or technology. The latest version appears on this page with an updated date stamp. Material changes will be signposted in a clear manner.

10. Contact

For privacy queries or requests: Email hello@abrelix.com.au or write to 257 Clarendon Street, South Melbourne VIC 3205, Australia. You may also reach us by phone at +61467382915. If you remain dissatisfied after engaging with us, you may seek guidance from the Office of the Australian Information Commissioner (OAIC).